Refund policy

Return & Refund Policy – iSincerelyWish Candle Co.

We want you to love your candles. If something isn’t right, we’re here to help.

Refunds

We offer refunds within 30 days of delivery if your item arrives damaged, defective, or if you receive the wrong item. If approved, your refund will be issued to your original payment method.

You do not need to return the candle. In most cases, we’ll ask you to keep it or dispose of it safely.

To request a refund, email us at isincerelywishcandles@gmail.com with your order number and a photo of the issue (if applicable). We’ll respond promptly with next steps.

Exchanges

If you'd prefer a replacement instead of a refund, just let us know when you contact us. We’re happy to send a replacement at no extra cost if your order qualifies.

What We Don’t Accept

• We do not accept returns or offer refunds for items marked as final sale or for gift cards.
  
  

• Refunds are only issued for unused or lightly used candles with reported issues (e.g., damage, wrong item, scent concerns).
  
  

• All refunds are full; we do not offer partial refunds.
  
  

Questions?

You’re always welcome to reach out to us at isincerelywishcandles@gmail.com with any questions about your order.