FAQs
Welcome to the FAQ page for iSincerelyWish Candle Co! Here are some commonly asked questions and answers to help you learn more about our products and services.
Q: What types of candles do you sell?
A: We offer a variety of candles, including scented candles, unscented candles, and more. Our candles come in different sizes, and styles to suit your preferences.
Q: Are your candles made with natural ingredients?
A: Yes, we take pride in using natural ingredients in our candles, such as soy wax, essential oils, and natural fragrances. We believe in creating candles that are not only beautiful but also safe for you and the environment.
Q: How long do your candles burn?
A: The burn time of our candles varies depending on the size and type of candle. Generally, our candles burn for 20 to 60 hours, and some of our larger candles can burn for up to 100 hours.
Q: Do you offer custom candle orders?
A: Yes, we do offer custom candle orders for special events, corporate gifts, or personalized gifts. Please contact us for more information and pricing.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your order to discuss a return or exchange.
Q: How do I care for my candles?
A: To ensure the best burn experience and longest life for your candles, we recommend trimming the wick to ¼ inch before each use, keeping the candle away from drafts and flammable objects, and allowing the candle to burn for at least two hours on the first burn to create an even wax pool.
Q: Do you offer free shipping?
A: We offer free shipping on orders over a certain amount. Please check our website for current shipping promotions and rates.
Q: Do you ship overseas?
A: Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Q: How long will it take to get my order?
A: It depends on where you are. Orders processed here will take 5-7 business days plus shipping time. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Q: What shipping carriers do you use?
A: We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Q: Can I sign up to your newsletter?
A: Yes! Just enter your email here, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
If you have any additional questions, please feel free to contact us. Thank you for choosing our candles, and we hope you enjoy them!